This program presents applicable lessons. This is a 3 day program that is tailored for various levels within the Customer service Department. Cracking Customer Care is essentially the way to keep your business afloat. To propel and engage the student to locate their own inspiration to convey unmistakably and succinctly, giving model client care from a real yet very much organized perspective and particularly from a position of individual responsibility. Accentuation is set on relationship assembling, the estimation of a returning customers and the job that every one of us plays in an interconnected society.